Privacy Policy

1 INFORMATION COLLECTED BY RISE BIONICS

1.1 We collect various types of personal information from users, including personally identifiable information which shall include all information that can be linked to a specific individual or to identify any individual, including any or all of the following, based on requirements ("Personal Information"):‍

1.1.1 Personal Details:
‍(i) First name and last name (including name of the entity and/or its representative)
(ii) Date of birth
(iii) Age
(iv) Gender
(v) Nationality
(vi) Occupation
(vii) Educational qualifications
(viii) Names of parents and/or guardians (for minors)
(ix) Contact Information
(x) Email address
(xi) Contact phone number
(xii) Mobile phone number
(xiii) Address (including city, state/province, country)
(xiv) Postal code

‍1.1.2 Government Identifications:
‍(i) National identification number
(ii) Aadhar card (for India)
(iii) Unique Disability ID (UDID)
(iv) Below Poverty Line (BPL) card (in case of minor, BPL of parents)
(v) Digital Health Card (and information made available thereunder)

1.1.3 Financial Information:
‍(i) Income certificates (as required)
(ii) Other financial information and documentation that will help us assess your applicability for programs for the less fortunate (as required)

1.1.4 Medical Information:
‍(i) Photographs of limbs or any other disability
(ii) Film or video that helps further illustrate and explain your body and/or disability
(iii) Medical scans and reports relating to body and/or disability
(iv) Hospital reports and medical records
(v) Doctor's prognosis
(vi) X-rays
(vii) Digital scans of patient's body
(viii) Other health data relevant to the particular case

‍1.1.5 Technical Information:
‍(i) Internet Protocol (IP) address
(ii) Information about your device, including manufacturer details, and browser information

1.1.6 Demographic Information
‍(i) Resident city, state and country

‍1.2 Please note that the above list is not an exhaustive list and is without prejudice to our right to obtain and process further Personal Information in compliance with the applicable law. For instance, subject to the law applicable to you, Personal Information that is published by you online on a publicly accessible platform, may not be considered Personal Information under the Applicable law nor per this Privacy Policy.
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‍1.3 If you do not wish to provide the Personal or sensitive information requested or provide consent for use of your Personal or sensitive information, where required, or withdraw your consent for use of the Personal or sensitive information collected, Rise reserves the right not to provide services or to withdraw the services for which the information was sought/collected from you.

‍1.4 You must ensure that all information that you provide to us while availing any Service is true and correct. If you are aware of any errors in the information, you must request a correction of such error in accordance with Clause 9.1.2 of this Privacy Policy. We will not be responsible for the accuracy or filtration of any information provided to us, directly or indirectly, by or for any User.

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2 HOW INFORMATION IS COLLECTED

‍2.1 We collect personal information through various means to ensure a comprehensive understanding of our users and to enhance the services we provide. The methods of information collection include, but are not limited to, the following:

2.1.1 Registration/ Information Disclosure Forms: At the time of registration and from time to time during the provision of our Service, we collect essential information through registration/ information disclosure forms provided to you, your parent or your representative. This process may involve obtaining photocopies of relevant documents to verify your identity and ensure compliance with applicable regulations. The information collected is used solely for the purposes outlined in this Privacy Policy and is safeguarded with care.

2.1.2 Third-Parties: In addition to direct collection methods, we may also receive information from third-party sources. This includes data shared by our associates, including our NGO and/or CSR associates, through post, email or other secure channels such as encrypted messaging services. We ensure that any information received from third parties adheres to privacy standards and is utilized in accordance with our commitment to protecting your personal data.

2.1.3 Information Databases & Other Third Party Sources: We may use information data basis, subject to applicable law and/or your consent, like the Health Facility Registry.

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3 USE OF INFORMATION

3.1 Rise Bionics will use your Information for the following purposes:

‍3.1.1 Creation of your profile and an associated ID for collation of your information

3.1.2 Communication with you

3.1.3 Smooth facilitation of Services or your engagement with the Platform

3.1.4 Refinement of any of the products provided to you by Rise under the Service

3.1.5 Automated processing to provide the Services

3.1.6 Enhancing and optimizing our Services and improving the Users experience

3.1.7 Handling of complaints, questions, disputes, and participation in social media

3.1.8 Meeting obligations to our CSR and NGO associate organizations

3.1.9 Analyzing market trends and conducting research, including using such related materials for promotional and educational purposes to enhance public knowledge and awareness in the medical field

3.1.10 Communicating marketing or promotional information about our products and Services

3.1.11 Preventing, detecting, investigating, and taking action against crimes, illegal activities, suspected fraud, or violations of Terms

3.1.12 Establishing, exercising, or defending legal rights in connection with legal proceedings

3.1.13 Complying with any applicable law, regulation, legal process, or enforceable governmental request

3.1.14 Assistance in treatment and/or evaluation process in any manner relevant to your assistance and rehabilitation program

3.1.15 Any other purpose that is permitted or required, under the applicable law
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‍3.2 Please note, if you are receiving our Services through a the program(s) of our CSR and/or NGO partners, you may be required to sign additional documentation for publishing of photographs, videos and certain medical scans and reports to promote knowledge and research, and or our business. Such documentation and consents shall be deemed to supplement the terms of this Privacy Policy in relation to your specific instance.

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4 BASIS FOR PROCESSING YOUR PERSONAL INFORMATION

4.1 Our processing of personal data is conducted in accordance with established legal grounds, ensuring compliance with applicable data protection regulations. The lawful bases for processing personal data include, but are not limited to, the following:

4.1.1 Consent: We process personal data based on the clear and informed consent obtained from individuals for specific purposes. This consent is sought prior to the collection of data and can be withdrawn at any time, allowing individuals to maintain control over their personal information.

4.1.2 Legitimate interests: The processing is necessary for us to conduct our business, but not where our interests are overridden by your interests or rights. This may include:
(i) Contractual Necessity: Processing of personal data is also carried out when it is necessary to fulfill a contract with the individual. This includes any activities required to provide services or benefits as agreed upon in the contractual arrangement, ensuring that we meet our obligations effectively.
(ii) Legal Obligation: In certain circumstances, we process personal data to comply with applicable laws and regulations. This legal obligation ensures that we adhere to statutory requirements and maintain our commitment to ethical practices in all aspects of our operations.

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5 SHARING OF INFORMATION WITH THIRD PARTIES

5.1 Rise Bionics will not use your financial information for any purpose other than to complete a transaction with you. We do not rent, sell, or share your Personal Information and will not disclose any of your personally identifiable information to third parties, save for and except in furtherance to provision of Services.
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‍5.2 However, we may reasonably share your information with:

5.2.1 Service providers (such as our NGO partners or our technology service providers) assisting in our operations

5.2.2 Digital and technology service providers that we may use in connection with the provision of Services, including without limitation, cloud service providers, SaaS based technology providers, etc.

5.2.3 Business partners (with your consent)

5.2.4 Our CSR and NGO partners to provide evidence of usage of CSR and other funds allocated

5.2.5 Creation of impact reports that will be shared with NGO and CSR partners

5.2.6 Legal authorities as and when required by law

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6 RETENTION OF PERSONAL INFORMATION

6.1 Subject to applicable law, Rise Bionics will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy or to comply with our legal obligations, which may include contractual obligations to our associated NGOs and CSR providers if you procured Services of Rise through a program that is made possible by any such NGO/ CSR Partner.

‍6.2 We may also retain your information to facilitate smooth Services that you may later require, such as for replacements or repair of any products that you may procure from Rise.

6.3 If you would like us to delete any information that you provide to us, you may request erasure under Clause 9.1.4 of this Privacy Policy.

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7 TRANSFER OF PERSONAL INFORMATION

7.1 If you are an Indian resident, we endeavor to maintain all data within servers located within the territory and jurisdiction of India. However, we do work with service providers with servers and systems based abroad and your data may be transferred to such service provider to effectively provide the Service to you.

‍7.2 If you are a resident of a foreign country, your data may be transferred outside the jurisdiction of your residence. We endeavor to ensure that all transfers are made in accordance with the applicable law.

7.3 However, you understand that your information may be transferred to and maintained on computers located outside your governmental jurisdiction. Your consent to this Privacy Policy represents your agreement to such transfers.

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8 PERSONAL INFORMATION OF CHILDREN

8.1 We may, to conduct our Services for the benefit of minors, collect and process Personal Information of such minor.

8.2 All Personal Information we collect or process about any minor is collected and processed after procuring written consent of the minors parent and/or guardian.

8.3 If you believe that any minor’s Personal Information is being collected or used by us without the permission of such minor’s parent and/or guardian, please reach out to us in accordance with Clause 14 of this Privacy Policy.

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9 RIGHTS AVAILABLE TO USERS

9.1 Depending on your country of residence, you may have the right to:

9.1.1 Right To Access: You have the right to access your personal data that we hold. You can request a copy of the personal data we have about you and information about how it is being processed.

9.1.2 Right To Correction: If you believe that the personal data, we hold about you is inaccurate or incomplete, you have the right to request corrections or updates to your data.

9.1.3 Right To Data Portability: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. Subject to feasibility, you may request us to transfer your information to another person.

9.1.4 Right To Erasure: You can request the deletion of your personal data under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, or if you withdraw your consent.

9.1.5 Right To Withdraw Consent: If you have provided consent for the processing of your personal data, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

9.1.6 Right To Be Informed: You have the right to be informed about the collection and use of your personal data, including the purposes for processing your data, the duration for which your data will be stored, and with whom your data will be shared.

9.1.7 Right To Restrict Processing: You can request the restriction of the processing of your personal data under certain conditions, such as when you contest the accuracy of the data or object to its processing.

9.1.8 Right To Object: You have the right to object to the processing of your personal data for specific purposes, including direct marketing, profiling, and automated decision-making.

‍9.2 To exercise these rights, contact us in accordance with Clause 14 of this Privacy Policy.

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10 COOKIES AND SIMILAR TECHNOLOGIES

10.1 We use cookies, web beacons, and other similar technologies to enhance your experience on our Platform. These technologies help us:
(i) Remember your preferences
(ii) Analyze site usage
(iii) Personalize content
(iv) Improve site functionality
(v) Efficiently advertise our business.

‍10.2 Types of cookies we use:
(i) Essential cookies: Necessary for Platform operation
(ii) Analytical cookies: Help us understand how visitors use our Platform
(iii) Functional cookies: Remember your choices for enhanced functionality;
(iv) Targeting cookies: Deliver more relevant advertisements

10.3 Third-party cookies: We may allow third-party partners such as Google and Facebook to use cookies on our Platform for measurement services, better targeting advertisements, and marketing purposes.

10.4 Cookie Management: You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect Platform functionality.

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11 THIRD PARTY LINKS

11.1 The Platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site, and we strongly advise you to review the privacy policy of every site you visit.

11.2 Each third party is under no obligation to comply with this Privacy Policy with respect to any Personal Information that you provide directly to those third parties or that those third parties collect for themselves. We do not control the third-party sites that may be accessible through our Services.

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12 SECURITY OF INFORMATION AND DISCLAIMERS

12.1 We take reasonable precautions during the transfer of your personal information, including by ensuring encryption where possible.

12.2 We work with established service providers that maintain necessary security certifications in relation to their services.

12.3 While we implement reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure.

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13 CHANGES TO THIS POLICY

13.1 We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

13.2 If we make any material change/s to the Policy, we will notify you via email, through a notification posted on the Services, or as required by applicable law.

13.3 You can see when the Policy was last updated by checking the date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective from when they are posted on this page.

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14 CONTACT AND GRIEVANCE REDRESSAL

14.1 You may contact us at any time to understand more about our practices and processes involving your Personal Information at privacy@risebionics.com and we will reasonably assist you in this respect.  

‍14.2 For any complaints or concerns regarding this Privacy Policy, you can reach us by email or post at:
Arun Cherian
‍privacy@risebionics.com
‍1384, Ground floor, 14th cross, 2nd stage, MCECHS Layout, Dr. SRK Nagar, Bengaluru, Karnataka, India 560064

14.3 If you believe that your privacy rights have been violated, you should call the matter to our attention by sending a letter describing the cause of your concern to the same address. You will not be penalized or otherwise retaliated against for filing a complaint.

14.4 In accordance with the applicable law, you may report privacy volitions in accordance with the law applicable to you. For instance, once notified and brought into effect, if you are a resident of India, you may raise a complaint with the Data Protection Board of India under the Digital Personal Data Protection Act, 2023.

14.5 Subject to applicable law, this Privacy Policy shall be governed by the laws of India and any and all disputes arising under or in relation to this Privacy Policy shall be subject to the exclusive jurisdiction of courts in Bengaluru.

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